Questions, answered.

Yes — if you order by August 20, we assure delivery anywhere in India before Rakhi. Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Kolkata) typically receive orders in 5–6 days, so even slightly later orders usually make it — but with a festival, earlier is always safer.

Yes. At checkout, tell us when the gift should arrive. We time our dispatch so it reaches on or before your chosen date, with a built-in buffer of 2–3 days — couriers have unpredictable days; your festival shouldn’t.

Pan-India. Enter the recipient’s pincode at checkout and you’ll see the actual delivery estimate for that location before you pay. A few very remote pincodes may take longer — the estimate you see is honest, not optimistic.

You’ll receive tracking from the moment it leaves our Jaipur studio, plus WhatsApp updates at every stage — confirmed, packed, shipped, delivered. You’ll know it arrived before your family calls to tell you.

Not yet. Tohfaas is built for sending gifts into India — from anywhere in the world. For delivery outside India, message us on WhatsApp — we handle international requests case-by-case.

The courier attempts delivery 2–3 times and calls the recipient’s number you provide. Please double-check the recipient’s phone number at checkout — it’s the single most common cause of delays.

Yes — that’s exactly who we built this for. Checkout accepts international credit and debit cards securely, with conversion handled automatically. No Indian bank account, no UPI, no asking a cousin to pay on your behalf.

Prices are shown in ₹ INR. Your card is charged the equivalent in your home currency at your bank’s exchange rate.

Payments are processed by Razorpay, one of India’s leading payment gateways — PCI-DSS compliant, with your card details never touching our servers.

Absolutely. If you’re in India — the busy-professional sibling who just can’t get to a market this week — UPI, netbanking, and Indian cards all work.

Yes — write your message at checkout, and it arrives inside the box on a printed personal card designed around your words. This is the part recipients keep.

Up to 60 words fits beautifully on the card.

The listed hampers ship as described (that’s how we keep pre-Rakhi delivery reliable). But if you want something fully custom, our studio does exactly that — message us on WhatsApp and we’ll build it with you. Custom hampers need more lead time, so start early.

Every Tohfaas order enters production quickly — hampers are assembled, cards printed, and perishables procured to order — so we’re unable to offer cancellations. If something has genuinely gone wrong (duplicate order, wrong item selected in error), message us on WhatsApp immediately — before dispatch, we’ll always try to help.

Before dispatch — yes, WhatsApp us. After dispatch, the courier’s on the road and we usually can’t redirect it.

Currently, one delivery address per order — so place separate orders for each sibling.

Send us a photo on WhatsApp within 24 hours of delivery and we’ll make it right — a replacement or a refund, your choice. Rakhi is not a festival for arguments.

Delivery dates are estimates (see our Shipping Policy) — a day or two around the estimate is normal courier variation. If an order is significantly delayed or lost in transit, contact us: we’ll pursue it with the courier and resolve it fairly, including a refund if the shipment is confirmed lost.

Because these are gift items, often with personalized cards and perishable contents, we don’t accept change-of-mind returns. Damaged, defective, or wrong items are always replaced or refunded.

Yes — we only include sweets with adequate shelf life for transit, packed sealed.

Tohfaas is the online brand of EkCraftGallery, a Jaipur gifting and trousseau studio crafting since 2018 — thousands of gifts delivered, including work for corporate clients like TCS, Accenture and Axis Bank, and luxury hotels like Taj and Westin. See our story, or our work on Instagram @ekcraftgallery.

Yes — it’s one of our studio’s specialties. For bulk orders (offices, teams, client gifting), WhatsApp us directly for a custom quote and timeline.

Yes. Rakhi is just where Tohfaas begins. Our studio takes commissions for luxury trousseau packing, corporate gifting, custom hampers, wedding hospitality and ceremonial work, and experiential craft workshops. Explore the Services page or message us on WhatsApp.

WhatsApp is fastest: +91 98297 82207 — a real person from the studio, not a bot. Also on Instagram: @tohfaas and @ekcraftgallery.

10 AM – 8 PM IST, seven days a week during Rakhi season. Evening in India is morning in New York and afternoon in London — message us whenever; we reply in your waking hours.